INFORMATIONS WE COLLECT

We collect various types of information to provide and improve our services, including:

1.1 Personal Information

• Registration Information: When you create an account, we collect your name, email address, phone number, driver’s license details, and vehicle information.
• Background Check Information: We may collect information from third-party background check providers, including criminal records and driving history.
• Payment Information: Bank account or payment method details for processing payments and payouts.

1.2 Usage Information

• Ride Information: Details of your rides, including start and end locations, ride duration, and fare.
• Device Information: Information about your device, such as hardware model, operating system, unique device identifiers, and mobile network information.
• Log Information: Server logs, including IP address, access times, pages viewed, and other activity.

1.3 Location Information

• Precise Location: We collect your device’s precise location to enable ride requests, navigation, and safety features.
• Approximate Location: We may collect your device’s approximate location based on IP address or other data.

1.4 Communications

Promotional Communications: If you opt-in, we collect information on your interactions with promotional emails and messages.

Support Requests: Information provided when you contact customer support, including communications between you and Trihp.

How We Use Your Information

We use the information we collect to:

Comply with Legal Obligations: Meet regulatory requirements and respond to lawful requests

Provide Services: Facilitate ride requests, navigation, and communication with passengers.

Process Payments: Calculate and disburse earnings, process ride payments, and manage payment disputes.

Enhance Safety: Verify your identity, perform background checks, and monitor rides for safety.

Improve Services: Analyze usage trends, conduct research, and develop new features.

Communicate with You: Send updates, security alerts, and support messages.

Sharing Your Information

We may share your information with:

• Passengers: Limited information (name, vehicle details, profile picture, and location) to facilitate rides.
• Service Providers: Third-party vendors who assist with payment processing, background checks, cloud storage, and other services.
• Business Partners: Companies with whom we collaborate for joint ventures, marketing, or other services.
• Legal Authorities: Law enforcement or regulatory bodies as required by law or in response to legal requests.
• Corporate Transactions: Potential buyers or investors in the event of a merger, acquisition, or sale of assets.

Data Retention

We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. The retention period may vary depending on the nature of the data and the purposes for which it was collected.

Security

We implement technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments.

Your Choices

You have certain rights regarding your information, including:

Marketing Preferences: Opt-out of receiving promotional communications from us.

Access and Correction: You can access and update your personal information through your account settings.

Data Portability: Request a copy of your data in a structured, machine-readable format.

Deletion: Request the deletion of your account and personal information, subject to legal and contractual constraints.

Third-Party Links

The Trihp Driver App may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies before providing any personal information.

International Data Transfers

Trihp operates globally, and your information may be transferred to and processed in countries outside your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on the Trihp Driver App and indicating the date of the latest revision. Your continued use of the Trihp Driver App after the changes take effect constitutes your acceptance of the revised policy

Your Choices

You have certain rights regarding your information, including:

Marketing Preferences: Opt-out of receiving promotional communications from us.

Access and Correction: You can access and update your personal information through your account settings.

Data Portability: Request a copy of your data in a structured, machine-readable format.

Deletion: Request the deletion of your account and personal information, subject to legal and contractual constraints.